Terms & Conditions

Welcome to OFM4X4.COM

Please read these terms and conditions carefully before using this online shop. Access to and use of this website are subject to the terms below. By using the website you agree to be bound by them. If you do not agree with any of these terms, please do not use this online shop.

The website ofm4x4.com is owned and operated by WTD LOGISTIC S.R.L., referred to below as “OFM4X4”, a company registered in Romania with the following identification details: sole registration code RO30258606, Trade Register no. J20/484/2012, registered office at Str. Hărăului nr. 40, Deva, Hunedoara County, Romania; phone +40 730 333 666; e-mail contact@ofm4x4.com.

Browsing ofm4x4.com and then placing an order means that you have read, understood and accepted the terms below. OFM4X4 reserves the right to change and update the content of this website and these Terms & Conditions at any time, without prior notice. In the event of a disagreement between OFM4X4 and a customer, the Terms & Conditions in force at the time of the order apply.

1. Definitions

User – any person who visits ofm4x4.com.

Customer – a natural or legal person who places an order.

Products and Services – any product or service listed in the order that the Seller is to supply to the Customer.

Order – an electronic document used as a means of communication between the Seller and the Customer, by which the Customer expresses the intention to buy certain Products and Services and to pay for them.

Seller – WTD LOGISTIC S.R.L., with the identification details given above.

Contract – an order confirmed by the Seller, by which the Seller agrees to sell and deliver the Products and Services and the Customer agrees to buy, receive and pay for them.

Courier – any public or private entity that provides express courier services.

2. Intellectual property rights

The content of ofm4x4.com (images, text, web graphics, scripts, software, design rights, model rights, patents and trade marks) is the property of OFM4X4 and its suppliers and is protected by the law on copyright and related rights and by the laws on intellectual and industrial property.

Using any of the items listed above without the consent of OFM4X4 is punishable under the legislation in force. OFM4X4 and the OFM4X4 logo are registered trade marks and may not be used without the consent of WTD LOGISTIC S.R.L.

OFM4X4 may grant a User or Customer, by agreement, the right to use certain content of the website in a specified form. Such an agreement applies strictly to the content defined in it, for the period set out in it and only to the persons who have been allowed to use that content; it does not extend to any other content of the website.

The use on ofm4x4.com of any registered trade mark does not constitute advertising for the company concerned.

3. Disclaimer

OFM4X4 does not guarantee that the website, the servers on which it is hosted or the e-mails sent by OFM4X4 are free of viruses or other potentially harmful components, or that the website is free of errors, omissions, faults, delays or interruptions in operation or transmission. You use the website at your own risk. To the extent permitted by law, OFM4X4 is not liable for direct or indirect damage caused by using or visiting the website or by using the information on it, or for errors or omissions in the materials presented on the website. Nothing in these terms limits or excludes the rights you have as a consumer under mandatory law.

Product descriptions are based on information provided by manufacturers and suppliers. If the product delivered does not match the description on the website, you have the rights set out in section 10 (Warranty).

The information on ofm4x4.com is provided for information purposes and in good faith, from sources the Seller considers reliable. If any article or other information on the website falls under the law on copyright and related rights, please let us know at contact@ofm4x4.com so that the necessary measures can be taken.

OFM4X4 reserves the right to cancel orders for products and services that are displayed on the website as the result of a technical error or that, because of a technical error, show obviously wrong or derisory prices (prices that any buyer with an average level of knowledge would recognise as wrong).

As the organiser of promotional campaigns, OFM4X4 is not responsible for the loss of or damage to a campaign voucher or for forged or damaged vouchers, and reserves the right to cancel a voucher used for a purchase, or to deduct its value from the amount to be refunded, when a product bought in that campaign is returned in accordance with the law.

Links to other websites are provided only to make information easier to reach. OFM4X4 assumes no responsibility for the content of those websites or for the products or services promoted or sold through them.

4. Limits on access to the website

Users of ofm4x4.com may post comments and other communications and may send suggestions, questions or information, provided that the language is civil and that the content is not illegal, obscene, threatening or defamatory, does not invade the privacy of other people, does not infringe intellectual property rights, does not contain viruses, does not serve promotional campaigns unrelated to OFM4X4 and is not mass e-mail or any other form of spam. Persons who use a false e-mail address, or who send electronic messages or other communications in the name of another person or entity, will be reported to the competent authorities. OFM4X4 assumes no responsibility for, and cannot be required to pay compensation for, any damage caused by such communications.

When Users send or post materials that contain text, comments, reviews and the like, the User guarantees that they are original and grants OFM4X4 and its affiliates a non-exclusive, unlimited, free, irrevocable and transferable right to use, reproduce, modify, adapt, publish and translate that content and to create derivative works from it, as well as the right to distribute and present it anywhere in the world, by any means. The User guarantees that they hold all rights to the content they post or send to the website, so that the use of this content does not harm any third party.

5. Processing of personal data

The categories of personal data we process are: name, telephone number, address and e-mail address.

OFM4X4 processes the personal data provided by Users securely and only for the stated purposes, in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable Romanian legislation. Details are given in our Privacy Policy.

Personal data are collected for the following purposes: economic and financial management (processing and invoicing orders), informing Customers about their account on ofm4x4.com and about the progress and status of their orders, statistics and, where you have agreed to it, marketing communications.

To fulfil orders we share the necessary data with our service providers, such as courier, payment and banking service providers. Newsletters and commercial messages are sent only to Users who have subscribed to them, and you can unsubscribe at any time.

You have the rights provided by Regulation (EU) 2016/679 (GDPR): the right to information, access, rectification, erasure, restriction of processing, data portability and objection, the right not to be subject to a decision based solely on automated processing, the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) or with the supervisory authority of your own country, and the right to go to court. You can exercise these rights by sending a request to contact@ofm4x4.com or to our registered office.

If you refuse to provide these data, we cannot fulfil your orders.

If you change your personal data on the website while an order is in progress, please also tell us by e-mail so that the order is delivered using the correct details.

OFM4X4 never asks Users, by any means of communication (phone, e-mail and so on), for confidential information, bank account details or personal passwords. If a User discloses such data to third parties, the User bears full responsibility for that action and cannot hold OFM4X4 liable for any resulting loss.

6. Registering as a User

To create an account on ofm4x4.com, the User must use a valid e-mail address. OFM4X4 may refuse a registration request if it finds that untrue information has been used or that the services are being used in a way that is not in line with normal practice.

7. Price

The final price paid by the Customer consists of the price of the product plus the applicable delivery costs. All prices on ofm4x4.com are given in euro (EUR). Any applicable VAT and the delivery cost are shown in the cart and at checkout, before you place your order.

8. Orders

By completing an order, the Customer guarantees that all the data provided are real and correct; otherwise the Customer may bear the consequences of those errors (a delayed order, an order sent to the wrong place and so on).

OFM4X4 cannot be held liable for information entered incorrectly that leads to delivery delays. In that case, all transport charges for sending the order again are borne by the Customer.

By completing an order, the Customer agrees that an OFM4X4 representative may contact them by any available means agreed by the parties (e-mail or phone) to confirm the order.

Your order is acknowledged by an automatic e-mail sent to the address associated with your Customer account. This e-mail only confirms that we have received your order request. The Contract is concluded between the Customer and OFM4X4 when the Customer receives from OFM4X4, by e-mail, the notification that the order has been dispatched.

OFM4X4 may refuse an order, after notifying the Customer, without any obligation between the parties and without either party being able to claim damages, in the following situations:

the online transaction fails or is invalidated;
the bank that issued the Customer’s card does not accept the transaction;
the Customer’s data are incomplete or incorrect;
the Customer’s activity may cause damage to ofm4x4.com or to its partners;
consecutive failed deliveries;
other objective reasons, such as where the Customer does not guarantee that the payment method is valid and has not been obtained fraudulently, or where there are suspicions about the payment method.

Although OFM4X4 has taken every measure to make sure that the information on this website is accurate and correct, it cannot be held liable for inaccuracies that may appear when the Customer fills in the forms on the website to complete an order. Users are responsible for the accuracy and completeness of the information they provide in the forms available on this website.

In certain situations and for justified reasons, OFM4X4 reserves the right to change the quantity of goods and/or services in an order. In such cases OFM4X4 will inform the Customer at the e-mail address or phone number provided with the order and will refund the amount paid for the items that are not supplied.

If a product or service ordered by the Customer cannot be delivered by OFM4X4, we will inform the Customer and refund the value of that product or service within a maximum of 14 days from the date on which OFM4X4 became aware of this or from the date on which the Customer expressly stated their intention to terminate the Contract.

9. Invoicing and payment

The price, the payment method and the payment term are specified in the order. The Seller issues an invoice to the Customer for the products and services delivered; the Customer must provide all the information needed to issue the invoice in accordance with the legislation in force.

Payment can be made using the payment methods available at checkout.

10. Warranty

Products bought on ofm4x4.com by consumers are covered by the 2-year legal guarantee of conformity, in accordance with Directive (EU) 2019/771, transposed in Romania by Government Emergency Ordinance no. 140/2021.

The full conditions (what counts as a lack of conformity, what you can ask for, how to report a problem, fitted products, cases where the defect is not attributable to us and the manufacturer’s commercial warranty) are set out in section 2 of our Shipping, Warranty and Returns Policy, which forms part of these Terms & Conditions.

11. Delivery

Orders are delivered under the conditions set out in section 1 of our Shipping, Warranty and Returns Policy.

For all product categories, the maximum delivery period is 30 days from the date of order confirmation.

If the Customer refuses to accept the products ordered without good reason, OFM4X4 reserves the right to require payment of the transport costs by adding them to the value of future orders. The Customer will be informed of this additional cost before the dispatch of the order that includes the outstanding transport costs.

In-stock products are delivered by courier. Any delay will be communicated to the Customer and a new delivery date will be agreed, which may not exceed the maximum period stated above.

If products are unavailable (including where the price or some characteristics of the products have changed after the order was confirmed), OFM4X4 will inform the Customer and the amounts paid will be refunded within 14 days. The Customer may instead accept the changes to the price or characteristics of the products, which amends the original order, and OFM4X4 will deliver the products according to the amended order.

11.1 Delivery conditions

At the request of OFM4X4 or of the Courier, the Customer will prove their identity, if necessary with one or more documents issued by official authorities, and will give the order number assigned by the Seller.

If the Customer is unable to receive the order in person, the order will be left at the stated address only with a person over the age of 18, and only if the order number is given to the Courier.

No delivery request can be honoured if the Customer does not meet the conditions above.

If the order is to be delivered to the Customer’s workplace and the Courier cannot enter the premises, the Customer must make sure that they are able to receive the order.

The Courier may contact the Customer by phone beforehand to confirm that they will be at the delivery address.

The Customer undertakes to be present at the stated delivery address at the time agreed with the Courier; otherwise the Customer will bear the transport charge for any new delivery.

Delivery is deemed to have been completed by OFM4X4 when the products ordered are handed over to the Customer at the address selected when the order was placed.

11.2 Receipt of the products

The Customer signs the delivery note presented by the Courier when the products are delivered. The Customer should also check whether the products are damaged or whether anything is missing; any problems should be noted in writing on the delivery note so that they can be taken into account.

Signing the delivery note confirms receipt of the parcel. It does not affect the right to complain later about missing, damaged or non-conforming products, or the rights under the legal guarantee.

12. Promotional campaigns

12.1 Promotional codes

Promotional codes offered by OFM4X4 in any promotion are valid only for the section mentioned in the e-mail by which the code is sent, unless stated otherwise. Promotional codes can be used only when the order is placed; they cannot be used to reduce the value of an order after it has been placed.

Promotional codes cannot be applied to products that are already part of other promotional campaigns or are already reduced. Those products are bought at the price shown on the website.

Only one promotional code can be used in an order. The delivery cost is not taken into account when establishing whether an order qualifies for a promotion, unless stated otherwise. Promotions that offer free or reduced delivery apply to each delivery.

If a promotional code was applied to an order that could not be fulfilled or was cancelled for any reason, the Customer may ask for the code to be reactivated only in writing, by e-mail to contact@ofm4x4.com, stating the order ID, its status, the Customer’s name and the promotional code. The code is reactivated for a period in line with the validity period in the rules under which it operates.

Promotions on ofm4x4.com cannot be combined with each other. This applies to every form of discount (loyalty cards, promotional codes, gift vouchers, percentage discounts on the website and so on), unless the promotion states otherwise. Where percentage vouchers exist, the holder cannot apply the percentage voucher on top of a discount that already exists in a promotion.

OFM4X4 sets the rules of the promotions and competitions it runs on ofm4x4.com, alone or together with some of its suppliers, and publishes them on the website. Promotions apply to orders that comply in full with the rules shown on the website, within the stated validity period and while stocks last. OFM4X4 does not guarantee that products will be in stock for the whole duration of a promotion.

12.2 Ending a promotional campaign

As organiser, OFM4X4 reserves the right to end a promotional campaign at any time while it is running, after informing consumers in advance by appropriate means (for example a notice on the website).

The organiser reserves the right to change any of the conditions set out in the rules of a campaign while it is running, for good reason, but not before announcing those changes to the public.

12.3 Vouchers, coupons and promotional codes

12.3.1 General provisions

“Voucher” means a promotional code or promotional coupon.

Each voucher is identified by a voucher code and has its own requirements for being valid and applicable. Please check all the details on the voucher carefully so that the discount can be granted.
The value of each voucher is stated on it.
Transport and handling charges apply to any product bought, whatever its value, unless the promotion or its rules provide otherwise. A voucher cannot be used to pay for delivery, handling or other services, unless agreed otherwise.
Every item, whatever the promotion, has a minimum value; OFM4X4 cannot sell products with a value of zero.
The Customer pays any tax they are required to pay by law in connection with the promotion.
Vouchers are valid only if used on ofm4x4.com.
Vouchers prohibited by law are considered void.
Vouchers are not intended for resale and cannot be converted into money.
Vouchers cannot be replaced if they are lost, stolen or destroyed.
All the provisions on fraud in these Terms & Conditions apply in full to fraud related to vouchers, and any attempted fraud will be reported to the competent authorities.

12.3.2 Conditions of application

Vouchers are limited so that more than one voucher is not accepted from the same IP address or the same postal address.
Any promotion with discount vouchers is limited to one voucher per natural or legal person (identified as a customer or user).
Each voucher can be used once and is valid for a limited period, as stated in the terms that come with it, in the e-mail by which it is offered or in the promotion concerned. OFM4X4 reserves the right to change or cancel vouchers at any time, after informing customers in advance.
A voucher cannot be applied to other promotions or offers, except those expressly mentioned in the offer concerned.
If the products for which the voucher was granted have not been bought, the voucher cannot be applied. For example, vouchers granted for products that are later cancelled or returned by the customer are not valid; they take effect only as a discount on products that are actually paid for.
A voucher applies only to the products or categories expressly stated as eligible in the promotion. Products excluded from a promotion are listed in its terms, including products that by law cannot be sold at a discount.
Promotional offers cannot be combined in the same order. Only one discount voucher can be used per order.
For orders containing several products, the value of the discount voucher is allocated to each product in proportion to that product’s share of the total value of the order, excluding transport, handling and other services.
A voucher cannot be applied to an order placed in the past.

12.3.3 Cancelled, refused or returned orders

If products bought with a voucher are returned, the discount granted may be deducted from the value of the return.

If an order to which a voucher discount was applied is cancelled, refused or returned in full, the customer is refunded the full amount paid, and the voucher loses its validity and cannot be reactivated.

If an order to which a voucher discount was applied contains several products and is cancelled, refused or returned in part, the discount granted by the voucher cannot be applied to the products remaining in the order if the value of the order no longer meets the conditions of the offer. OFM4X4 does not refund the part of the voucher value allocated to cancelled, refused or returned products that are part of an order with several products. The customer is refunded the amount they actually paid for those products.

12.4 Campaigns with a gift product

Any promotion that offers a gift product is limited to one order per natural or legal person (identified as a customer or user).

If an order for which a gift product was offered is refused or returned in full, the customer must also return the gift product in its original condition, undamaged and unopened. The full return conditions are set out in section 13.

13. Returns and right of withdrawal

Consumers have the right to withdraw from the contract without giving any reason within 14 calendar days of receiving the product, in accordance with Directive 2011/83/EU, transposed in Romania by Government Emergency Ordinance no. 34/2014.

The full conditions (how to exercise the right, how to return the product, the condition of the returned product, refunds, exceptions, and products that are faulty, damaged in transit or delivered in error) are set out in section 3 of our Shipping, Warranty and Returns Policy, which forms part of these Terms & Conditions.

14. Force majeure

Neither contracting party can be held liable for the total or partial non-performance, or the late performance, of its obligations if this was caused by force majeure. The parties will inform each other of the force majeure event without delay and will take all necessary measures to limit its consequences.

If the force majeure event does not end within 15 days, the parties have the right to terminate the contract unilaterally without claiming damages.

Force majeure must be proved in accordance with the law.

15. Dispute resolution and applicable law

The Contract is governed by and interpreted in accordance with Romanian law. If you are a consumer resident in another Member State of the European Union, you also keep the protection of the mandatory consumer-protection provisions of the law of your country of residence.

Any dispute between OFM4X4 and Customers will be settled amicably. If that is not possible, the first step is mediation, as provided by law; if mediation fails, the dispute is referred to the competent courts. Consumers may bring proceedings before the courts of their country of residence.

Consumers can also use the alternative dispute resolution procedure run by the Romanian National Authority for Consumer Protection (ANPC), at anpc.ro/ce-este-sal, or ask the European Consumer Centre in their country for assistance.

16. Fraud

Creating multiple accounts using automatically generated e-mail addresses that expire after a set period in order to benefit from promotions or offers, or any other fraudulent behaviour likely to affect the proper running of campaigns, is prohibited and is treated as attempted fraud. The owner of ofm4x4.com reserves the right to suspend accounts created in this way, to withdraw the benefits of current promotions or offers and to cancel the account without notice, other formalities or compensation.

Any fraud or attempted fraud (such as, but not limited to, accessing the data of OFM4X4 customers, altering the content of the website, attempting to affect the performance of OFM4X4 servers or diverting deliveries to third parties) will be punished in accordance with criminal law.