Refund and Return Policy

1. Product Returns

We want all our customers to be completely satisfied with their purchases. If you are not entirely happy with the off-road accessory you purchased, you may return it within [number of days, e.g., 14 days] of receiving it.

Return Conditions:

  • The accessory must be in the same condition as received, without signs of wear, installation, or damage.

  • It must be returned in its original packaging, along with all accessories, manuals, and related documents.

  • Proof of purchase (invoice or receipt) is required.

2. Return Process

To initiate a return, please contact us at [email or phone number] and provide your order details. We will offer instructions on how to return the product.

Return shipping costs are [specify if covered by the customer or company]. We recommend using a trackable shipping method for safe delivery.

3. Refund Process

Once the return has been received and inspected, we will notify you via email regarding the approval or rejection of the refund.

If approved, the refund will be processed within [number of days, e.g., 7-14 days] using the same payment method as the purchase.

4. Non-Returnable Products

The following product categories are not eligible for return:

  • Custom or made-to-order off-road accessories.

  • Electrical components (e.g., LED lights, wiring kits) that have been installed or used.

  • Recovery gear that shows signs of use.

  • Items that have been modified or damaged due to improper installation or use.

5. Product Exchanges

If you wish to exchange a product, please contact us to check the availability of the desired item.

6. Contact

For any questions regarding returns and refunds, you can contact us at:

  • Email: [email address]

  • Phone: [phone number]

  • Address: [physical store address, if applicable]

This policy is effective from [effective date] and may be modified at any time by the company.